Returns & Refunds Policy

At Packai, we understand that sometimes a product may not meet your exact expectations. That’s why we offer a clear and customer-friendly return and refund process for orders placed through packai.com (the “Website”). This policy explains how returns are handled, what conditions apply, and your rights as our valued customer.

Return Conditions

Returns must be requested within 14 days of the delivery date.Items must be unused, in their original packaging, and in resalable condition to qualify for a return.Custom-printed, personalized, clearance, and made-to-order items are non-returnable, unless they arrive damaged or defective.

To initiate a return, please contact our Customer Support Team with your order number and reason for return. Returns sent without prior approval may not be accepted.

Refund Approval

Once your return is received and inspected, we’ll notify you of the outcome. If approved, your refund will be issued to your original payment method within 5–7 business days.

If your return is approved, a refund will be issued to your original payment method within 5–7 business days. Processing times may vary depending on your bank or payment provider.Original shipping charges are non-refundable, unless the return is due to a product defect, damage during delivery, or an error made by Packai.